Commonly asked questions. Don’t see what you’re looking forward? Contact us and we’ll answer ASAP.
-
Unfortunately we do not take ”Vision Plans” at this time. We do offer discounts via your primary medical insurance with proof of coverage. We also can provide itemized receipts.
-
We can fill any valid & current vision prescription from a licensed Optometrist/Ophthalmologist. Should any issues arise after dispensing, you may need to return to your prescription provider to re-check the Rx.
-
We want you to feel confident and comfortable in your Perception Optical glasses, and we stand behind the quality of our work.
If you experience any issues with your vision, please contact us promptly so we can evaluate and resolve the concern. This may include verifying your prescription and, if needed, remaking your lenses.
Refunds are considered only after all reasonable adjustments and remedies have been attempted and no satisfactory resolution has been achieved.
-
Average timeframe 10-14 business days. More complex orders may increase this window. Any delays or issues, we notify you asap.
-
Yes! You can drop off your old glasses to be donated. They will go to either the Lions Club (to be shared to those in need) or to local opticianry programs to help train.